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How to Identify the Right Business Central Support Partner in Australia?

Business Central Support

How to Identify the Right Business Central Support Partner in Australia?

Are you happy with your existing Business Central support partner and able to generate targeted ROI from the solution implemented? Is your current support partner promptly addressing all your issues? Is your current support partner falling short of unlocking the complete capabilities of Microsoft Dynamics 365 Business Central? Issues such as imperfect implementation, underutilisation of available features, or insufficient user training can significantly impact your return on investment.  

If you find yourself answering yes to the above concerns, you may have partnered with the wrong support team. Don’t let inefficiencies persist – consider exploring a new Business Central support partner who is small enough to listen to you and big enough to serve you.  

It’s quite crucial to join hands with the right Business Central Support Services or partner. Otherwise, you may not get the most out of the powerful features in Dynamics 365 Business Central. 

But what are the right criteria for selecting the renowned Business Central Support Partner? To know the answer, walk through this blog. This reading will help you understand the key points to consider while joining hands with the Business Central Support Partner. 

Let’s get started:  

  1. Client-Centric Approach: 

Choose a D365 BC partner that prioritizes a client-centric approach. Effective communication, active listening, and a genuine commitment to understanding your business goals set the foundation for a successful partnership. A client-centric partner is invested in your success, proactively addressing your concerns, and evolving with your changing needs. Look for a partner who views the relationship as a collaborative journey, where your objectives become their mission.  

  1. Industry Experience 

One of the most critical factors to consider is the industry experience of the support partner. Industries have unique processes, regulations, and challenges. A partner with experience in your industry is more likely to understand your specific needs and tailor the ERP system accordingly. Look for partners who have a track record of success in your industry.  

  1. Certifications & Expertise  

Microsoft offers various certifications and partner programs to recognize expertise in Dynamics 365 solutions. Look for partners who hold Microsoft certifications. The certification demonstrates their competence and commitment to the platform.  

  1. Local Presence and Support 

Having a local presence in Australia is beneficial for a Business Central support partner. It ensures that they are familiar with the Australian business landscape, regulations, and any specific requirements that may apply. Local support means faster response times and on-site assistance if necessary. 

  1. References & Case Studies  

A reputable support partner should be able to provide references and case studies of previous projects. Reach out to their existing clients and inquire about their experiences. Ask about the partner’s responsiveness, problem-solving abilities, and the overall impact of Business Central on their operations. 

  1. Scalability & Growth 

Evaluate the range of support services offered by potential partners. This includes system implementation, Customisation, training, and ongoing support and maintenance. A comprehensive partner should be able to assist you throughout the entire ERP lifecycle.  

  1. Technical Competency 

Assess the technical competency of the partner. They should have a team of skilled developers and consultants who can handle system customizations and integrations. Check their knowledge of related technologies and their ability to troubleshoot and resolve technical issues. 

  1. User Training & Adoption 

A good support partner should offer user training as part of their services. They should help your team become proficient in using Business Central, ensuring that you can leverage the system to its fullest potential. User adoption is key to realizing the benefits of the ERP solution. 

  1. Continuous Support and Updates 

Business Central, like any software, requires regular updates and maintenance. Your support partner should offer ongoing support, including system updates, bug fixes, and enhancements. Ask about their approach to keeping your ERP system up to date. 

  1. Feedback and Communication 

Effective communication is essential for a successful partnership. Ensure that the support partner is responsive and open to feedback. They should be willing to address concerns and continuously improve their services.  


Selecting the right Business Central support partner in Australia is a critical decision for your organization’s success. Take your time to assess potential partners, considering factors such as industry experience, certifications, local presence, scalability, and service offerings.  

A well-chosen partner can help you maximize the benefits of Business Central, streamline your operations, and stay competitive in today’s ever-evolving business landscape. With the right partner by your side, you can navigate the complexities of ERP implementation and support with confidence. 

Start exploring Business Central Support Services Right Now!